0845 129 4800
Fabulous Fashion for All
Satisfied or your money back
What does a "satisfied or your money back" guarantee mean?
YOU BENEFIT from a satisfied or your money back guarantee for all of demo store's products and clothing

Have you changed your mind? Are you unsatisfied with the products you've bought for yourself or others?

You have 15 days from the time you receive the products to return the items that you are not satisfied with. You will then receive a replacement item or a refund depending on your preference and the availability of the items in question.


How?

All you have to do is sign in to your customer account by clicking on this link.

Then sign-in and select your order.
Click on the "satisfaction guaranteed" button (this button will disappear when your withdrawal period is over).

Clothing Demo Store's customer service will then assign you a return number and provide you with the address you must send your products to.
Our advice: ensure that the courier service you are using is appropriate for the item you are returning to avoid any damage during transportation.

At your convenience you can then request an exchange or refund for your product, according to our terms and conditions.



(*) ATTENTION: Only products returned in their original packaging in perfect condition will be accepted.

If you wish to return underwear or swimwear please do not remove the original packaging for hygiene reasons. All items will be inspected on return. The goods are your responsibility until they reach our warehouse. We are not responsible for any items that are returned to us by mistake. Where possible, returned items should include tags and any packaging ex: shoes should be returned in the original shoe box.

If an item is returned to us in an unsuitable condition, we will send it back to you.



7 days satisfied or your money back for products sent by our partners

Have you received an order from one of our partners that you're unsatisfied with?

You can withdraw within the legal delay of 7 days upon receiving your package.
Within this delay we suggest you contact our partner you ordered from through Clothing Demo Store.
As soon as your return has been recorded by our partner, Clothing Demo Store will reimburse directly to your credit card.